Privacy Policy

At Eight Sleep, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our products, website, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal data that you provide directly to us, as well as data we collect automatically through your interactions with our Services.

• Personal Information: When you create an account, make a purchase, or contact customer service, we collect details such as your name, email address, shipping address, phone number, and payment information.
• Account Information: This includes your login credentials, account settings, and purchase history.
• Usage Information: We collect data on how you use our website and apps, including IP addresses, device identifiers, browser types, location data, and other usage metrics.
• Sleep Data: If you use Eight Sleepproducts like the smart mattress or sleep tracker, we collect sleep data, such as your sleep patterns, heart rate, and movement while sleeping.
• Payment Information: We process transactions through third-party payment providers. We do not store sensitive financial information on our servers but may retain transaction records.

2. How We Use Your Information

We use your information to:

• Provide and Improve Services: To deliver products, process orders, and enhance your experience with Eight Sleep.
• Personalized Experience: To tailor product recommendations and marketing based on your preferences and usage history.
• Transaction Processing: To complete your purchase, process payments, and fulfill your orders.
• Customer Support: To respond to your inquiries and provide customer service.
• Marketing and Communication: To send you promotional content, product updates, and news, if you have opted-in for marketing communications.
• Analyze Data: To improve our products, website, and Services based on usage analytics.

3. Data Sharing

We do not sell your personal data. However, we may share your data with:

• Service Providers: We use third-party vendors (such as payment processors, shipping companies, and analytics providers) to help operate our Services.
• Legal Compliance: If required by law, we may disclose your information to comply with a subpoena, court order, or legal obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.

4. Data Security

We employ industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to certain legal requirements.
• Opt-out: You can opt out of receiving marketing communications at any time.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with the updated "Effective Date." We encourage you to review this Privacy Policy regularly.

7. Contact Us

For any questions or concerns regarding your privacy or this Privacy Policy, please contact us:

Email:[email protected]